Contact Us

    Your competitors know what your customers want.

    November 23, 2020


    of customers are willing to pay more for superior service.


    of customers believe experiences with companies require too much effort.


    of customer interactions take place in the contact center.


    Top 5 things a customer wants:


    Resolved Quickly


    Answered quickly


    Personal interaction


    Access to information


    Agent based in country

    Sources: The Viral Impact of Poor Customer Service; Pauline Ashenden. Call Center Agent Recruiting and Selection: Is a single competency profile enough? Steven Lindner. Call Centers Smooth Path for Profitability; Sykes and Ventana Research.


    Social media has radically changed the landscape.

    One poor customer contact center experience was viewed by five million people over just two days.


    You are supposed to be building a positive brand image, but through a poor customer experience, you will be overlooked the next time they are buying.

    Elevate your contact center.

    KellyConnect has a proven record of creating customized contact center outsourcing solutions that feature the market’s best talent and technology.

    Contact us at 800.Kelly.01 to engage with a KellyConnect sales representative, or fill out the form to start the conversation

    Let's Talk!