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    Case Study
    7 min read | June 18, 2025

    Contact center personalization: balancing the human touch with emerging technologies

    KellyConnect explores the importance of personalization in customer service, and the benefits and drawbacks of using AI tools to drive personalization. Read Now
    Case Study
    2 min read | September 23, 2024

    Comprehensive data security transforms IT & help desk operations

    KellyConnect managed and reduced over 700 vulnerabilities to secure client data and establish a strong security posture. Learn more. Read Now
    Case Study
    1 min read | March 8, 2024

    Workforce solution reduces cost, expedites issue resolution for tech giant

    Find out how KellyConnect reduced cost and expedited issue resolution for a one of the world's leading technology provider. Case study. Read Now
    Case Study
    1 min read | March 6, 2024

    South Africa-based agents reduce fraud below 1% for online marketplace

    KellyConnect partners with a UK-based online marketplace and implements a team of 35 South Africa-based agents to reduce online fraud below 1%. Case study. Read Now
    Case Study
    2 min read | March 5, 2024

    E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention

    KellyConnect implements custom workforce solution for online marketplace expanding to 200 agents and improving CSAT from 89% to 98.5%. Case study. Case... Read Now
    Case Study
    2 min read | April 22, 2022

    Case Study: KellyConnect delivers staff and peace of mind amid acquisition

    Learn how KellyConnect quickly delivered talent to help a fintech company deliver seamless customer care during an acquisition. Read the case study. Read Now
    Case Study
    1 min read | September 21, 2020

    Case study: Customized contact center solution for banking acquisition support

    KellyConnect provides customer care services for a financial company during an acquisition exceeding quality assurance scores of 90%. Case study. Read Now
    Case Study
    3 min read | June 22, 2020

    KellyConnect improves contact center performance and exceeds sales forecasts

    Learn how KellyConnect improved contact center performance and exceeded sales forecast goals for a medical device company. Read the case study. Read Now
    Case Study
    3 min read | June 22, 2020

    Implementing home agents for contact centers

    KellyConnect implements end-to-end home agent customer care solution improving service levels and reducing costs for a leading utility company. Case study. Read Now
    Case Study
    1 min read | October 22, 2017

    Amid transition, Kelly augments healthcare call center staff in time for busy season.

    While navigating acquisition staff transition, the client required 30 professionals to keep its healthcare benefits call center running smoothly. Read Now