News & Insights | KellyConnect Contact Center Workforce Solutions

Case Study

1 min read | March 8, 2024

Workforce solution reduces cost, expedites issue resolution for tech giant

South Africa-based agents reduce fraud below 1% for online marketplace

E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention

A Canada-based marketplace faced the challenge of transitioning from a brick-and-mortar to a hybrid e-commerce and classifieds giant. KellyConnect delivered a custom solution... Read More

Case Study

2 min read | April 22, 2022

Case Study: KellyConnect delivers staff and peace of mind amid acquisition

At a Glance The Company Read More

Case Study

1 min read | September 21, 2020

Case study: Customized contact center solution for banking acquisition support

The challenge A financial services and banking institution required a skilled team to assist with customer service and support during an acquisition of new customers and... Read More

Case Study

3 min read | June 22, 2020

KellyConnect improves contact center performance and exceeds sales forecasts

KellyConnect Implements BPO Solution to Improve Contact Center Performance and Exceed Sales Forecasts Read More

Case Study

3 min read | June 22, 2020

Implementing home agents for contact centers

Managed home agent contact center improves service levels and reduces costs by outsourcing customer care services using a virtual workforce model. Read More

Case Study

1 min read | October 22, 2017

Amid transition, Kelly augments healthcare call center staff in time for busy season.

While navigating acquisition staff transition, the client required 30 professionals to support its healthcare benefits-focused call center. Kelly delivered talent, and peace... Read More

Case Study

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