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    Case Study

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    1 min read | September 21, 2020

    Case study: Customized contact center solution for banking acquisition support

    The challenge A financial services and banking institution required a skilled team to assist with customer service and support during an acquisition of new customers and... Read More
    3 min read | June 22, 2020

    KellyConnect improves contact center performance and exceeds sales forecasts

    KellyConnect Implements BPO Solution to Improve Contact Center Performance and Exceed Sales Forecasts Read More
    3 min read | June 22, 2020

    Implementing home agents for contact centers

    Managed home agent contact center improves service levels and reduces costs by outsourcing customer care services using a virtual workforce model. Read More
    1 min read | October 22, 2017

    Amid transition, Kelly augments healthcare call center staff in time for busy season.

    While navigating acquisition staff transition, the client required 30 professionals to support its healthcare benefits-focused call center. Kelly delivered talent, and peace... Read More