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    9 min read | July 2, 2024

    Boost productivity, achieve work-life balance: 6 tips for working from home

    By Barbara Hooks | Employee Engagement Champion | KellyConnect Read More
    2 min read | March 5, 2024

    E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention

    A Canada-based marketplace faced the challenge of transitioning from a brick-and-mortar to a hybrid e-commerce and classifieds giant. KellyConnect delivered a custom solution... Read More
    3 min read | October 18, 2023

    KellyConnect receives distinction with COPC Certification

    COPC® Inc., a global contact center and customer experience (CX) consulting firm, and KellyConnect, the contact center division of global specialty talent solutions provider... Read More
    6 min read | January 28, 2023

    Cut the Spoke: The case for going full Work-At-Home-Agent (WAHA)

    As businesses work to find their new, post-Covid-vaccine ‘business as usual’, many brick and mortar call centers are adopting a hub-and-spoke talent distribution model. A... Read More
    3 min read | March 2, 2021

    Six industry trends for contact center talent

    KellyConnect has noted six contact center trends that leaders can expect in 2021. 1. Customers need more empathetic virtual service. COVID-19 quickly improved the business... Read More
    2 min read | November 23, 2020

    The Future of Sourcing: 6 best practices for recruiting contact center talent remotely

    How KellyConnect® leads the industry with virtual call center solutions Read More
    4 min read | November 17, 2020

    You never get a second chance to make a first impression

    In our increasingly digital world, customer interactions handled in contact centers often constitute the first (and sometimes the last) human interaction between your company... Read More