Case Study 7 min read | June 18, 2025 Contact center personalization: balancing the human touch with emerging technologies KellyConnect explores the importance of personalization in customer service, and the benefits and drawbacks of using AI tools to drive personalization. Read Now – Contact center personalization: balancing the human touch with emerging technologies
Case Study 2 min read | September 23, 2024 Comprehensive data security transforms IT & help desk operations KellyConnect managed and reduced over 700 vulnerabilities to secure client data and establish a strong security posture. Learn more. Read Now – Comprehensive data security transforms IT & help desk operations
Case Study 1 min read | March 8, 2024 Workforce solution reduces cost, expedites issue resolution for tech giant Find out how KellyConnect reduced cost and expedited issue resolution for a one of the world's leading technology provider. Case study. Read Now – Workforce solution reduces cost, expedites issue resolution for tech giant
Case Study 1 min read | March 6, 2024 South Africa-based agents reduce fraud below 1% for online marketplace KellyConnect partners with a UK-based online marketplace and implements a team of 35 South Africa-based agents to reduce online fraud below 1%. Case study. Read Now – South Africa-based agents reduce fraud below 1% for online marketplace
Case Study 2 min read | March 5, 2024 E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention KellyConnect implements custom workforce solution for online marketplace expanding to 200 agents and improving CSAT from 89% to 98.5%. Case study. Read Now – E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention
Case Study 2 min read | April 22, 2022 Case Study: KellyConnect delivers staff and peace of mind amid acquisition Learn how KellyConnect quickly delivered talent to help a fintech company deliver seamless customer care during an acquisition. Read the case study. Read Now – Case Study: KellyConnect delivers staff and peace of mind amid acquisition
Case Study 1 min read | September 21, 2020 Case study: Customized contact center solution for banking acquisition support KellyConnect provides customer care services for a financial company during an acquisition exceeding quality assurance scores of 90%. Case study. Read Now – Case study: Customized contact center solution for banking acquisition support
Case Study 3 min read | June 22, 2020 KellyConnect improves contact center performance and exceeds sales forecasts Learn how KellyConnect improved contact center performance and exceeded sales forecast goals for a medical device company. Read the case study. Read Now – KellyConnect improves contact center performance and exceeds sales forecasts
Case Study 3 min read | June 22, 2020 Implementing home agents for contact centers KellyConnect implements end-to-end home agent customer care solution improving service levels and reducing costs for a leading utility company. Case study. Read Now – Implementing home agents for contact centers
Case Study 1 min read | October 22, 2017 Amid transition, Kelly augments healthcare call center staff in time for busy season. While navigating acquisition staff transition, the client required 30 professionals to keep its healthcare benefits call center running smoothly. Read Now – Amid transition, Kelly augments healthcare call center staff in time for busy season.
