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    2 min read | September 23, 2024

    Comprehensive data security transforms It & help desk operations

    Challenge: Drastically reduce vulnerabilities and ensure robust data security. Seven years ago,... Read More
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    Workforce solution reduces cost, expedites issue resolution for tech giant

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    1 min read | March 6, 2024

    South Africa-based agents reduce fraud below 1% for online marketplace

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    2 min read | March 5, 2024

    E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention

    A Canada-based marketplace faced the challenge of transitioning from a brick-and-mortar to a hybrid... Read More
    Case Study
    2 min read | April 22, 2022

    Case Study: KellyConnect delivers staff and peace of mind amid acquisition

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    Case Study
    1 min read | September 21, 2020

    Case study: Customized contact center solution for banking acquisition support

    The challenge A financial services and banking institution required a skilled team to assist with... Read More
    Case Study
    3 min read | June 22, 2020

    KellyConnect improves contact center performance and exceeds sales forecasts

    KellyConnect Implements BPO Solution to Improve Contact Center Performance and Exceed Sales... Read More
    Case Study
    3 min read | June 22, 2020

    Implementing home agents for contact centers

    Managed home agent contact center improves service levels and reduces costs by outsourcing customer... Read More
    Case Study
    1 min read | October 22, 2017

    Amid transition, Kelly augments healthcare call center staff in time for busy season.

    While navigating acquisition staff transition, the client required 30 professionals to support its... Read More