Customer care 1 min read | March 8, 2024 Workforce solution reduces cost, expedites issue resolution for tech giant Find out how KellyConnect reduced cost and expedited issue resolution for a one of the world's leading technology provider. Case study. Read Now – Workforce solution reduces cost, expedites issue resolution for tech giant
Customer care 1 min read | March 6, 2024 South Africa-based agents reduce fraud below 1% for online marketplace KellyConnect partners with a UK-based online marketplace and implements a team of 35 South Africa-based agents to reduce online fraud below 1%. Case study. Read Now – South Africa-based agents reduce fraud below 1% for online marketplace
Customer care 2 min read | March 5, 2024 E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention KellyConnect implements custom workforce solution for online marketplace expanding to 200 agents and improving CSAT from 89% to 98.5%. Case study. Read Now – E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention
Customer care 2 min read | April 22, 2022 Case Study: Kelly delivers staff and peace of mind amid acquisition Learn how KellyConnect quickly delivered talent to help a fintech company deliver seamless customer care during an acquisition. Read the case study. Read Now – Case Study: Kelly delivers staff and peace of mind amid acquisition
Customer care 1 min read | September 21, 2020 Case study: Customized contact center solution for banking acquisition support Kelly provides customer care services for a financial company during an acquisition exceeding quality assurance scores of 90%. Case study. Read Now – Case study: Customized contact center solution for banking acquisition support
Customer care 3 min read | June 22, 2020 Implementing home agents for contact centers KellyConnect implements end-to-end home agent customer care solution improving service levels and reducing costs for a leading utility company. Case study. Read Now – Implementing home agents for contact centers
