Managed Services

Get specialized, transparent support when and where you need it most.

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Managed solutions built around your needs

Get the insight, tools, and advice your team needs... and nothing it doesn’t. KellyConnect’s managed solutions support your team with specialized modules designed to optimize operations, improve customer service, and drive agent performance.

A KellyConnect contact center specialist will walk alongside you every step of the way to learn, recommend, and support the implementation of solutions – all while you remain at the helm.

From learning management and workforce management to performance and interaction management - KellyConnect’s managed solutions are built around you and your team’s unique needs.

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Solutions

One partner, endless support.

Workforce Management

We’ll bring the right tools and best practices to help you optimize your team and processes for success.

How we do it

Learning Management

Get assessments, instruction design, delivery, and a world-class learning management system.

Our approach

Performance Management

Unlock the data needed to make informed decisions for key areas of your operation.

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Interaction Management

Optimize your team’s processes and channel mix for a positive customer impression every time.

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The Future of Contact Centers: 3 Steps Leaders Need to Take Now

Join our on-demand webinar with Brad Cleveland, Founding Partner & Former CEO of ICMI, for a robust discussion about the 3 key steps CX leaders need to take to engage agents and prepare their contact center for the future.

We know recruiting – and contact centers.

As a division of the 75-year-old staffing firm Kelly, we have three times more recruiting and hiring experience than anyone else in the contact center solutions industry. What’s more, with many former contact center leaders on our team, we understand your day-to-day struggles because we’ve been there.

# 1

for U.S. temporary staffing, according to Forbes

90 %

of our clients have been with us for 10+ years

years on Flex Jobs’s Top Remote Job Employers list

Diagnostic

Is your contact center positioned for success? Find out for free.

Related Resources

Elevate your contact center.

KellyConnect has a proven record of creating customized contact center outsourcing solutions that feature the market’s best talent and technology.

Contact us at 800.Kelly.01 to engage with a KellyConnect sales representative, or fill out the form to start the conversation