Shine a light on opportunity.
KellyConnect’s performance management modules focus on the key areas of your contact center to support measurement and training improvement. With actionable insights in hand, a KellyConnect Solutions Specialist will help you make informed decisions for key areas of your operation, including:
- Employee engagement
- Quality assurance management and coaching
- Operational leadership
- Process improvement and corrective action
- Customer satisfaction
Access real-time data for long-term benefit.
From operational process redesign to team culture transformation, KellyConnect’s performance management tools help you equip, measure and empower your team to create impact.
You’ll gain the ability to manage operations and react quickly to environmental changes - gathering robust analytics that deliver actionable insight along the way.
KellyConnect’s performance management protocols have helped contact centers…
- Maintain up to a 2-7% lead on competitor CSAT scores
- Reduce wait times by up to 2.5 minutes
- Improve call quality ratings by as much as 8%
Cut the Spoke: The Case for Going Full WAHA
Now is the time for call centers to ‘cut the spoke’ and adopt a work-at-home-agent model to attract and retain talent, achieve higher levels of cultural immersion and employee satisfaction, drive profitability, and diversify their workforce.