Investment in learning management pays dividends.
Not all training is created equal. A leader in virtual contact center agent training delivery, KellyConnect’s learning management process brings tailor-made education for ongoing quality effectiveness through assessment, instruction design, delivery, and a world-class learning management system.
KellyConnect training modules provide interactive agent training that’s optimized for the way people retain information received digitally. And, with the ability to train more than 500 virtual agents simultaneously, KellyConnect has your team covered.
Optimized remote agent training supports the bottom line
Quality agent training is a crucial cornerstone in any contact center operation. Effective learning management allows agents to serve customers with consistency and confidence. That means agents are empowered to help, enjoy their work, and stay on board – keeping talent acquisition costs low, and CSAT scores high.
And that’s a win-win-win.