Accuracy and agility – get it all with KellyConnect.
Maintaining customer satisfaction and an efficient staff headcount is a challenging balancing act. KellyConnect’s Workforce Management solutions help contact center managers get – and stay – ahead of staffing challenges.
Maximize agent utilization hour by hour and day by day, with precise alignment to occupancy using our methods to increase productivity without creating burnout.
Through holistic forecasting and scheduling diagnostics and real-time adherence monitoring, KellyConnect Workforce Management solutions deliver accuracy in forecasting and the flexibility to remain agile.
The workfoce management toolkit
Accurately predict future contact volume, and the number of agents needed to serve that volume. Our best practices, processes and technologies will guide you.
Better diagnose and optimize agents’ hours, activities, and required staff fluctuations.
Pinpoint employees who are out of step with the planned schedule and mitigate the impact – while it’s happening.
Staffing Optimization & Modeling
Before scheduling problems occur, enhance your recruiting and training approaches to improve agent productivity and scheduling practices.
The Future of Contact Centers
Join our on-demand webinar with Brad Cleveland, Founding Partner & Former CEO of ICMI, for a robust discussion about the 3 key steps CX leaders need to take to engage agents and prepare their contact center for the future.