Deliver consistent communication, from channel to channel.
Safeguard your brand and drive customer satisfaction. KellyConnect Interaction Management module ensures consistent language, level of service, and customer insights across every touchpoint. Customers get a fully-supported, curated experience no matter which platform they use to reach out.
Through years of omnichannel practice with some of the largest brands in the world, KellyConnect has designed, created, and operated multichannel contact center solutions across traditional and at-home-agent talent distribution models.
Optimize interactions for improved outcomes.
When a global healthcare company needed HR support for its 12,000 U.S.-based employees, they partnered with KellyConnect to create an efficient, resourceful solution for their team.
Through benchmarking and performance management optimization, we delivered stunning improvement:
- Faster assistance – Kelly Connect improved average speed to answer by 52%.
- Reduced caller abandon rates – shorter wait times led to a 63% reduction.
- Happier customers – CSAT scores improved by 9%.
Kelly improves contact center performance and exceeds sales forecasts.
KellyConnect leveraged the strength of our BPO business model and experience in customer care environments to develop new initiatives that effectively addressed the customer’s concerns.