Contact Center Outsourcing

Secure unmatched business continuity, and operational elasticity.

Everything your contact center needs, delivered your way.

With advanced talent management capabilities for at-home, on-site, and hybrid models, KellyConnect gains a deep understanding of your operations to deliver a secure outsourcing solution customized to scale with your needs – however they may change.

When you choose KellyConnect for contact center outsourcing, you can trust that client data is protected by multiple levels of security—from data to desktop. Stringent measures ensure proactive surveillance of who accesses our environment, and from where.

Partnering with KellyConnect provides endless access to talent, unmatched business continuity, and operational elasticity that’s second-to-none.

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Solutions

One partner, endless support.

Workforce Management

We’ll bring the right tools and best practices to help you optimize your team and processes for success.

How we do it

Learning Management

Get assessments, instruction design, delivery, and a world-class learning management system.

Our approach

Performance Management

Unlock the data needed to make informed decisions for key areas of your operation.

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Interaction Management

Optimize your team’s processes and channel mix for a positive customer impression every time.

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Is your contact center positioned for success?

KellyConnect makes it easy to gauge your team's people and tech practices to uncover opportunities for meaningful improvement with a free contact center assessment tool.

We know recruiting – and contact centers.

As a division of the 75-year-old staffing firm Kelly, we have three times more recruiting and hiring experience than anyone else in the contact center solutions industry. What’s more, with many former contact center leaders on our team, we understand your day-to-day struggles because we’ve been there.

# 1

for U.S. temporary staffing, according to Forbes

90 %

of our clients have been with us for 10+ years

years on Flex Jobs’s Top Remote Job Employers list

WEBINAR

The Future of Contact Centers: 3 Steps Leaders Need to Take Now

Related Resources

Elevate your contact center.

KellyConnect has a proven record of creating customized contact center outsourcing solutions that feature the market’s best talent and technology.

Contact us at 800.Kelly.01 to engage with a KellyConnect sales representative, or fill out the form to start the conversation