News & Insights

7 min read | June 18, 2025

Contact center personalization: balancing the human touch with emerging technologies

KellyConnect explores the importance of personalization in customer service, and the benefits and drawbacks of using AI tools to drive personalization. Read Now

6 min read | May 16, 2025

Protecting your digital brand through content moderation and policy governance

Discover the advantages of having a content moderation team to monitor your digital presence, allowing you to protect your brand and your online community. Read More

3 min read | February 14, 2025

AI-first isn't enough: integrating AI thoughtfully in your contact center strategy

KellyConnect takes a thoughtful approach when integrating technology in contact center strategy. Find out why AI-first is not enough. Read More

2 min read | September 23, 2024

Comprehensive data security transforms IT & help desk operations

KellyConnect managed and reduced over 700 vulnerabilities to secure client data and establish a strong security posture. Learn more. Read Now

7 min read | September 6, 2024

Why South Africa is the competitive edge in contact center offshoring

Discover the advantages of offshoring your contact center services to South Africa, including financial benefits and access to a skilled, educated... Read More

7 min read | September 6, 2024

How contact centers are shaping the future of retail e-commerce: Ad moderation and fraud prevention

KellyConnect shares insight about how contact centers are shaping the future of retail e-commerce through ad moderation and fraud prevention. Learn more. Read More

8 min read | September 6, 2024

Nearshoring contact center services to Mexico: key advantages

Explore the advantages of nearshoring your contact center services to Mexico. Learn more about the affordability, quality, and accessibility of the labor... Read More

10 min read | August 5, 2024

Top 5 customer support trends contact center leaders need to know

From AI advancement to personalization, it's essential for contact center leaders to stay ahead of customer support trends. Learn the top 5 trends, now. Read More

9 min read | July 2, 2024

Boost productivity, achieve work-life balance: 6 tips for working from home

Working from home as a customer support agent? Here are 6 tips to help boost your productivity and work-life balance. Read More

1 min read | March 8, 2024

Workforce solution reduces cost, expedites issue resolution for tech giant

Find out how KellyConnect reduced cost and expedited issue resolution for a one of the world's leading technology provider. Case study. Read Now

1 min read | March 6, 2024

South Africa-based agents reduce fraud below 1% for online marketplace

KellyConnect partners with a UK-based online marketplace and implements a team of 35 South Africa-based agents to reduce online fraud below 1%. Case study. Read Now

2 min read | March 5, 2024

E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention

KellyConnect implements custom workforce solution for online marketplace expanding to 200 agents and improving CSAT from 89% to 98.5%. Case study. Case... Read Now

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