Case study 7 min read | June 18, 2025 Contact center personalization: balancing the human touch with emerging technologies KellyConnect explores the importance of personalization in customer service, and the benefits and drawbacks of using AI tools to drive personalization. Read Now – Contact center personalization: balancing the human touch with emerging technologies
Article 6 min read | May 16, 2025 Protecting your digital brand through content moderation and policy governance Discover the advantages of having a content moderation team to monitor your digital presence, allowing you to protect your brand and your online community. Read More – Protecting your digital brand through content moderation and policy governance
Article 3 min read | February 14, 2025 AI-first isn't enough: integrating AI thoughtfully in your contact center strategy KellyConnect takes a thoughtful approach when integrating technology in contact center strategy. Find out why AI-first is not enough. Read More – AI-first isn't enough: integrating AI thoughtfully in your contact center strategy
Case study 2 min read | September 23, 2024 Comprehensive data security transforms IT & help desk operations KellyConnect managed and reduced over 700 vulnerabilities to secure client data and establish a strong security posture. Learn more. Read Now – Comprehensive data security transforms IT & help desk operations
Article 7 min read | September 6, 2024 Why South Africa is the competitive edge in contact center offshoring Discover the benefits of offshoring contact center services to South Africa, from cost savings to a skilled workforce. Read More – Why South Africa is the competitive edge in contact center offshoring
Article 7 min read | September 6, 2024 How contact centers are shaping the future of retail e-commerce: Ad moderation and fraud prevention KellyConnect shares insight about how contact centers are shaping the future of retail e-commerce through ad moderation and fraud prevention. Learn more. Read More – How contact centers are shaping the future of retail e-commerce: Ad moderation and fraud prevention
Article 8 min read | September 6, 2024 Nearshoring contact center services to Mexico: key advantages Explore advantages of nearshoring your contact center services to Mexico. Learn more about the affordability, quality, and labor market accessibility. Read More – Nearshoring contact center services to Mexico: key advantages
Article 10 min read | August 5, 2024 Top 5 customer support trends contact center leaders need to know From AI advancement to personalization, it's essential for contact center leaders to stay ahead of customer support trends. Learn the top 5 trends, now. Read More – Top 5 customer support trends contact center leaders need to know
Article 9 min read | July 2, 2024 Boost productivity, achieve work-life balance: 6 tips for working from home Working from home as a customer support agent? Here are 6 tips to help boost your productivity and work-life balance. Read More – Boost productivity, achieve work-life balance: 6 tips for working from home
Case study 1 min read | March 8, 2024 Workforce solution reduces cost, expedites issue resolution for tech giant Find out how KellyConnect reduced cost and expedited issue resolution for a one of the world's leading technology provider. Case study. Read Now – Workforce solution reduces cost, expedites issue resolution for tech giant
Case study 1 min read | March 6, 2024 South Africa-based agents reduce fraud below 1% for online marketplace KellyConnect partners with a UK-based online marketplace and implements a team of 35 South Africa-based agents to reduce online fraud below 1%. Case study. Read Now – South Africa-based agents reduce fraud below 1% for online marketplace
Case study 2 min read | March 5, 2024 E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention KellyConnect implements custom workforce solution for online marketplace expanding to 200 agents and improving CSAT from 89% to 98.5%. Case study. Read Now – E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention
Case study 2 min read | April 22, 2022 Case Study: Kelly delivers staff and peace of mind amid acquisition Learn how KellyConnect quickly delivered talent to help a fintech company deliver seamless customer care during an acquisition. Read the case study. Read Now – Case Study: Kelly delivers staff and peace of mind amid acquisition
Case study 1 min read | September 21, 2020 Case study: Customized contact center solution for banking acquisition support Kelly provides customer care services for a financial company during an acquisition exceeding quality assurance scores of 90%. Case study. Read Now – Case study: Customized contact center solution for banking acquisition support
Case study 3 min read | June 22, 2020 Implementing home agents for contact centers KellyConnect implements end-to-end home agent customer care solution improving service levels and reducing costs for a leading utility company. Case study. Read Now – Implementing home agents for contact centers
Case study 1 min read | October 22, 2017 Amid transition, Kelly augments healthcare call center staff in time for busy season. While navigating acquisition staff transition, the client required 30 professionals to keep its healthcare benefits call center running smoothly. Read Now – Amid transition, Kelly augments healthcare call center staff in time for busy season.
