Case Study 7 min read | June 18, 2025 Contact center personalization: balancing the human touch with emerging technologies KellyConnect explores the importance of personalization in customer service, and the benefits and drawbacks of using AI tools to drive personalization. Read Now – Contact center personalization: balancing the human touch with emerging technologies
Article 6 min read | May 16, 2025 Protecting your digital brand through content moderation and policy governance Discover the advantages of having a content moderation team to monitor your digital presence, allowing you to protect your brand and your online community. Read More – Protecting your digital brand through content moderation and policy governance
Article 3 min read | February 14, 2025 AI-first isn't enough: integrating AI thoughtfully in your contact center strategy KellyConnect takes a thoughtful approach when integrating technology in contact center strategy. Find out why AI-first is not enough. Read More – AI-first isn't enough: integrating AI thoughtfully in your contact center strategy
Case Study 2 min read | September 23, 2024 Comprehensive data security transforms IT & help desk operations KellyConnect managed and reduced over 700 vulnerabilities to secure client data and establish a strong security posture. Learn more. Read Now – Comprehensive data security transforms IT & help desk operations
Article 7 min read | September 6, 2024 Why South Africa is the competitive edge in contact center offshoring Discover the benefits of offshoring contact center services to South Africa, from cost savings to a skilled workforce. Read More – Why South Africa is the competitive edge in contact center offshoring
Article 7 min read | September 6, 2024 How contact centers are shaping the future of retail e-commerce: Ad moderation and fraud prevention KellyConnect shares insight about how contact centers are shaping the future of retail e-commerce through ad moderation and fraud prevention. Learn more. Read More – How contact centers are shaping the future of retail e-commerce: Ad moderation and fraud prevention
Article 8 min read | September 6, 2024 Nearshoring contact center services to Mexico: key advantages Explore advantages of nearshoring your contact center services to Mexico. Learn more about the affordability, quality, and labor market accessibility. Read More – Nearshoring contact center services to Mexico: key advantages
Article 10 min read | August 5, 2024 Top 5 customer support trends contact center leaders need to know From AI advancement to personalization, it's essential for contact center leaders to stay ahead of customer support trends. Learn the top 5 trends, now. Read More – Top 5 customer support trends contact center leaders need to know
Article 9 min read | July 2, 2024 Boost productivity, achieve work-life balance: 6 tips for working from home Working from home as a customer support agent? Here are 6 tips to help boost your productivity and work-life balance. Read More – Boost productivity, achieve work-life balance: 6 tips for working from home
Case Study 1 min read | March 8, 2024 Workforce solution reduces cost, expedites issue resolution for tech giant Find out how KellyConnect reduced cost and expedited issue resolution for a one of the world's leading technology provider. Case study. Read Now – Workforce solution reduces cost, expedites issue resolution for tech giant
Case Study 1 min read | March 6, 2024 South Africa-based agents reduce fraud below 1% for online marketplace Read Now – South Africa-based agents reduce fraud below 1% for online marketplace
Case Study 2 min read | March 5, 2024 E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention Read Now – E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention
Case Study 2 min read | April 22, 2022 Case Study: Kelly delivers staff and peace of mind amid acquisition Read Now – Case Study: Kelly delivers staff and peace of mind amid acquisition
Case Study 1 min read | September 21, 2020 Case study: Customized contact center solution for banking acquisition support Read Now – Case study: Customized contact center solution for banking acquisition support
Case Study 3 min read | June 22, 2020 Implementing home agents for contact centers Read Now – Implementing home agents for contact centers
Case Study 1 min read | October 22, 2017 Amid transition, Kelly augments healthcare call center staff in time for busy season. Read Now – Amid transition, Kelly augments healthcare call center staff in time for busy season.
