News & Insights

7 min read | June 18, 2025

Contact center personalization: balancing the human touch with emerging technologies

KellyConnect explores the importance of personalization in customer service, and the benefits and drawbacks of using AI tools to drive personalization. Read Now

6 min read | May 16, 2025

Protecting your digital brand through content moderation and policy governance

Discover the advantages of having a content moderation team to monitor your digital presence, allowing you to protect your brand and your online community. Read More

3 min read | February 14, 2025

AI-first isn't enough: integrating AI thoughtfully in your contact center strategy

KellyConnect takes a thoughtful approach when integrating technology in contact center strategy. Find out why AI-first is not enough. Read More

2 min read | September 23, 2024

Comprehensive data security transforms IT & help desk operations

KellyConnect managed and reduced over 700 vulnerabilities to secure client data and establish a strong security posture. Learn more. Read Now

7 min read | September 6, 2024

Why South Africa is the competitive edge in contact center offshoring

Discover the benefits of offshoring contact center services to South Africa, from cost savings to a skilled workforce. Read More

7 min read | September 6, 2024

How contact centers are shaping the future of retail e-commerce: Ad moderation and fraud prevention

KellyConnect shares insight about how contact centers are shaping the future of retail e-commerce through ad moderation and fraud prevention. Learn more. Read More

8 min read | September 6, 2024

Nearshoring contact center services to Mexico: key advantages

Explore advantages of nearshoring your contact center services to Mexico. Learn more about the affordability, quality, and labor market accessibility. Read More

10 min read | August 5, 2024

Top 5 customer support trends contact center leaders need to know

From AI advancement to personalization, it's essential for contact center leaders to stay ahead of customer support trends. Learn the top 5 trends, now. Read More

9 min read | July 2, 2024

Boost productivity, achieve work-life balance: 6 tips for working from home

Working from home as a customer support agent? Here are 6 tips to help boost your productivity and work-life balance. Read More

1 min read | March 8, 2024

Workforce solution reduces cost, expedites issue resolution for tech giant

Find out how KellyConnect reduced cost and expedited issue resolution for a one of the world's leading technology provider. Case study. Read Now

1 min read | March 6, 2024

South Africa-based agents reduce fraud below 1% for online marketplace

KellyConnect partners with a UK-based online marketplace and implements a team of 35 South Africa-based agents to reduce online fraud below 1%. Case study. Read Now

2 min read | March 5, 2024

E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention

KellyConnect implements custom workforce solution for online marketplace expanding to 200 agents and improving CSAT from 89% to 98.5%. Case study. Read Now

Awards & Recognition

3 min read | October 18, 2023

KellyConnect receives distinction with COPC Certification

KellyConnect achieves COPC certification for service delivery on behalf of one of the world's largest technology companies through work-at-home support. Read Now

6 min read | January 28, 2023

Cut the Spoke: The case for going full Work-At-Home-Agent (WAHA)

From updating a contact center to an at-home model to tips for providing an outstanding culture. for an existing remote team, KellyConnect has you covered. Read More

2 min read | April 22, 2022

Case Study: KellyConnect delivers staff and peace of mind amid acquisition

Learn how KellyConnect quickly delivered talent to help a fintech company deliver seamless customer care during an acquisition. Read the case study. Read Now

3 min read | March 2, 2021

Six industry trends for contact center talent

KellyConnect shares 6 contact center trends leaders need to know. Learn how you can deliver customer care excellence for talent and customers, now! Read More

2 min read | November 23, 2020

The Future of Sourcing: 6 best practices for recruiting contact center talent remotely

Discover the future of contact center staffing with KellyConnect®. Learn 6 best practices for recruiting remote contact center talent. Read More

4 min read | November 17, 2020

You never get a second chance to make a first impression

Customer service interactions are often the first (and last) human interaction with your company. Here are 4 ways to ensure you're striking the right cord. Read More

1 min read | September 21, 2020

Case study: Customized contact center solution for banking acquisition support

KellyConnect provides customer care services for a financial company during an acquisition exceeding quality assurance scores of 90%. Case study. Read Now

3 min read | June 22, 2020

KellyConnect improves contact center performance and exceeds sales forecasts

Learn how KellyConnect improved contact center performance and exceeded sales forecast goals for a medical device company. Read the case study. Read Now

3 min read | June 22, 2020

Implementing home agents for contact centers

KellyConnect implements end-to-end home agent customer care solution improving service levels and reducing costs for a leading utility company. Case study. Read Now

1 min read | October 22, 2017

Amid transition, Kelly augments healthcare call center staff in time for busy season.

While navigating acquisition staff transition, the client required 30 professionals to keep its healthcare benefits call center running smoothly. Read Now

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