CONTACT US
Contact Us

    Contact Center

    View Related:
    6 min read | May 16, 2025

    Protecting your brand through content moderation - six advantages

    Building an online presence involves much more than just posting content. Online businesses are... Read More
    3 min read | February 14, 2025

    AI-first isn't enough: integrating AI thoughtfully in your contact center strategy

    The same messages around artificial intelligence (AI) seem to continually flood the inboxes of... Read More
    7 min read | September 6, 2024

    Why South Africa is the competitive edge in contact center offshoring

    Traditionally, there have been a few locations around the world synonymous with contact center and... Read More
    7 min read | September 6, 2024

    How contact centers are shaping the future of retail e-commerce: Ad moderation and fraud prevention

    Retail e-commerce platforms have simplified the buying and selling process. With the tap of a... Read More
    8 min read | September 6, 2024

    Nearshoring contact center services to Mexico: key advantages

    United States (U.S.)-based businesses have many options when it comes to international outsourcing... Read More
    10 min read | August 5, 2024

    Top 5 customer support trends contact center leaders need to know

    Customer support teams have the potential to create significant competitive advantages for... Read More
    9 min read | July 2, 2024

    Boost productivity, achieve work-life balance: 6 tips for working from home

    By Barbara Hooks | Employee Engagement Champion | KellyConnect Let’s face it: even though working... Read More
    1 min read | March 8, 2024

    Workforce solution reduces cost, expedites issue resolution for tech giant

    The challenge: Optimize operational efficiency. One of the world's largest technology providers... Read More
    1 min read | March 6, 2024

    South Africa-based agents reduce fraud below 1% for online marketplace

    The challenge: Reduce the high rate of fraud in an online marketplace. Fraud moderation and... Read More
    2 min read | March 5, 2024

    E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention

    A Canada-based marketplace faced the challenge of transitioning from a brick-and-mortar to a hybrid... Read More