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    Contact Center
    2 min read | April 22, 2022

    Case Study: KellyConnect delivers staff and peace of mind amid acquisition

    Learn how KellyConnect quickly delivered talent to help a fintech company deliver seamless customer care during an acquisition. Read the case study. Read Now
    Contact Center
    3 min read | March 2, 2021

    Six industry trends for contact center talent

    KellyConnect shares 6 contact center trends leaders need to know. Learn how you can deliver customer care excellence for talent and customers, now! Read More
    Contact Center
    2 min read | November 23, 2020

    The Future of Sourcing: 6 best practices for recruiting contact center talent remotely

    Discover the future of contact center staffing with KellyConnect®. Learn 6 best practices for recruiting remote contact center talent. Read More
    Contact Center
    4 min read | November 17, 2020

    You never get a second chance to make a first impression

    Customer service interactions are often the first (and last) human interaction with your company. Here are 4 ways to ensure you're striking the right cord. Read More
    Contact Center
    1 min read | September 21, 2020

    Case study: Customized contact center solution for banking acquisition support

    KellyConnect provides customer care services for a financial company during an acquisition exceeding quality assurance scores of 90%. Case study. Read Now
    Contact Center
    3 min read | June 22, 2020

    KellyConnect improves contact center performance and exceeds sales forecasts

    Learn how KellyConnect improved contact center performance and exceeded sales forecast goals for a medical device company. Read the case study. Read Now
    Contact Center
    3 min read | June 22, 2020

    Implementing home agents for contact centers

    KellyConnect implements end-to-end home agent customer care solution improving service levels and reducing costs for a leading utility company. Case study. Read Now
    Contact Center
    1 min read | October 22, 2017

    Amid transition, Kelly augments healthcare call center staff in time for busy season.

    While navigating acquisition staff transition, the client required 30 professionals to keep its healthcare benefits call center running smoothly. Read Now