News & Insights | KellyConnect Contact Center Workforce Solutions

Article

6 min read | January 28, 2023

Cut the Spoke: The case for going full Work-At-Home-Agent (WAHA)

As businesses work to find their new, post-Covid-vaccine ‘business as usual’, many brick and mortar... Read More

Case Study

2 min read | April 22, 2022

At a Glance The Company A large American fintech and business services company providing... Read More

Article

3 min read | March 2, 2021

KellyConnect has noted six contact center trends that leaders can expect in 2021. 1. Customers need... Read More

Article

2 min read | November 23, 2020

How KellyConnect® leads the industry with virtual call center solutions The future of contact... Read More

Article

4 min read | November 17, 2020

In our increasingly digital world, customer interactions handled in contact centers often... Read More

Case Study

1 min read | September 21, 2020

The challenge A financial services and banking institution required a skilled team to assist with... Read More

Case Study

3 min read | June 22, 2020

KellyConnect Implements BPO Solution to Improve Contact Center Performance and Exceed Sales... Read More

Case Study

3 min read | June 22, 2020

Managed home agent contact center improves service levels and reduces costs by outsourcing customer... Read More

Case Study

1 min read | October 22, 2017

While navigating acquisition staff transition, the client required 30 professionals to support its... Read More