News & Insights | KellyConnect Contact Center Workforce Solutions

Case Study

1 min read | March 8, 2024

Workforce solution reduces cost, expedites issue resolution for tech giant

The challenge: Optimize operational efficiency. One of the world's largest technology providers... Read More

Case Study

1 min read | March 6, 2024

The challenge: Reduce the high rate of fraud in an online marketplace. Fraud moderation and... Read More

Case Study

2 min read | March 5, 2024

A Canada-based marketplace faced the challenge of transitioning from a brick-and-mortar to a hybrid... Read More

Article

6 min read | January 28, 2023

As businesses work to find their new, post-Covid-vaccine ‘business as usual’, many brick and mortar... Read More

Case Study

2 min read | April 22, 2022

At a Glance The Company A large American fintech and business services company providing... Read More

Article

3 min read | March 2, 2021

KellyConnect has noted six contact center trends that leaders can expect in 2021. 1. Customers need... Read More

Article

4 min read | November 17, 2020

In our increasingly digital world, customer interactions handled in contact centers often... Read More

Case Study

1 min read | September 21, 2020

The challenge A financial services and banking institution required a skilled team to assist with... Read More

Case Study

3 min read | June 22, 2020

Managed home agent contact center improves service levels and reduces costs by outsourcing customer... Read More