News & Insights | KellyConnect Contact Center Workforce Solutions

Customer care

1 min read | March 8, 2024

Workforce solution reduces cost, expedites issue resolution for tech giant

Find out how KellyConnect reduced cost and expedited issue resolution for a one of the world's leading technology provider. Case study. Read Now

Customer care

1 min read | March 6, 2024

South Africa-based agents reduce fraud below 1% for online marketplace

KellyConnect partners with a UK-based online marketplace and implements a team of 35 South Africa-based agents to reduce online fraud below 1%. Case study. Read Now

Customer care

2 min read | March 5, 2024

E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention

KellyConnect implements custom workforce solution for online marketplace expanding to 200 agents and improving CSAT from 89% to 98.5%. Case study. Read Now

Customer care

6 min read | January 28, 2023

Cut the Spoke: The case for going full Work-At-Home-Agent (WAHA)

From updating a contact center to an at-home model to tips for providing an outstanding culture. for an existing remote team, KellyConnect has you covered. Read More

Customer care

2 min read | April 22, 2022

Case Study: KellyConnect delivers staff and peace of mind amid acquisition

Learn how KellyConnect quickly delivered talent to help a fintech company deliver seamless customer care during an acquisition. Read the case study. Read Now

Customer care

3 min read | March 2, 2021

Six industry trends for contact center talent

KellyConnect shares 6 contact center trends leaders need to know. Learn how you can deliver customer care excellence for talent and customers, now! Read More

Customer care

4 min read | November 17, 2020

You never get a second chance to make a first impression

Customer service interactions are often the first (and last) human interaction with your company. Here are 4 ways to ensure you're striking the right cord. Read More

Customer care

1 min read | September 21, 2020

Case study: Customized contact center solution for banking acquisition support

KellyConnect provides customer care services for a financial company during an acquisition exceeding quality assurance scores of 90%. Case study. Read Now

Customer care

3 min read | June 22, 2020

Implementing home agents for contact centers

KellyConnect implements end-to-end home agent customer care solution improving service levels and reducing costs for a leading utility company. Case study. Read Now

Customer care

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