News & Insights | KellyConnect Contact Center Workforce Solutions

Article

6 min read | May 16, 2025

Protecting your digital brand through content moderation and policy governance

Discover the advantages of having a content moderation team to monitor your digital presence, allowing you to protect your brand and your online community. Read More

Article

3 min read | February 14, 2025

AI-first isn't enough: integrating AI thoughtfully in your contact center strategy

KellyConnect takes a thoughtful approach when integrating technology in contact center strategy. Find out why AI-first is not enough. Read More

Article

7 min read | September 6, 2024

Why South Africa is the competitive edge in contact center offshoring

Discover the benefits of offshoring contact center services to South Africa, from cost savings to a skilled workforce. Read More

Article

7 min read | September 6, 2024

How contact centers are shaping the future of retail e-commerce: Ad moderation and fraud prevention

KellyConnect shares insight about how contact centers are shaping the future of retail e-commerce through ad moderation and fraud prevention. Learn more. Read More

Article

8 min read | September 6, 2024

Nearshoring contact center services to Mexico: key advantages

Explore advantages of nearshoring your contact center services to Mexico. Learn more about the affordability, quality, and labor market accessibility. Read More

Article

10 min read | August 5, 2024

Top 5 customer support trends contact center leaders need to know

From AI advancement to personalization, it's essential for contact center leaders to stay ahead of customer support trends. Learn the top 5 trends, now. Read More

Article

9 min read | July 2, 2024

Boost productivity, achieve work-life balance: 6 tips for working from home

Working from home as a customer support agent? Here are 6 tips to help boost your productivity and work-life balance. Read More

Article

6 min read | January 28, 2023

Cut the Spoke: The case for going full Work-At-Home-Agent (WAHA)

From updating a contact center to an at-home model to tips for providing an outstanding culture. for an existing remote team, KellyConnect has you covered. Read More

Article

3 min read | March 2, 2021

Six industry trends for contact center talent

KellyConnect shares 6 contact center trends leaders need to know. Learn how you can deliver customer care excellence for talent and customers, now! Read More

Article

2 min read | November 23, 2020

The Future of Sourcing: 6 best practices for recruiting contact center talent remotely

Discover the future of contact center staffing with KellyConnect®. Learn 6 best practices for recruiting remote contact center talent. Read More

Article

4 min read | November 17, 2020

You never get a second chance to make a first impression

Customer service interactions are often the first (and last) human interaction with your company. Here are 4 ways to ensure you're striking the right cord. Read More

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