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News & Insights

7 min read | June 18, 2025

Contact center personalization: balancing the human touch with emerging technologies

People want to feel connected to the brands they support, and fostering a genuine connection is a... Read Now

6 min read | May 16, 2025

Protecting your digital brand through content moderation and policy governance

Building an online presence involves much more than just posting content. Online businesses are... Read More

Contact Center

3 min read | February 14, 2025

AI-first isn't enough: integrating AI thoughtfully in your contact center strategy

The same messages around artificial intelligence (AI) seem to continually flood the inboxes of... Read Now

2 min read | September 23, 2024

Comprehensive data security transforms IT & help desk operations

Challenge: Drastically reduce vulnerabilities and ensure robust data security. Seven years ago,... Read Now

7 min read | September 6, 2024

Why South Africa is the competitive edge in contact center offshoring

Traditionally, there have been a few locations around the world synonymous with contact center and... Read More

7 min read | September 6, 2024

How contact centers are shaping the future of retail e-commerce: Ad moderation and fraud prevention

Retail e-commerce platforms have simplified the buying and selling process. With the tap of a... Read More

8 min read | September 6, 2024

Nearshoring contact center services to Mexico: key advantages

United States (U.S.)-based businesses have many options when it comes to international outsourcing... Read More

Contact Center

10 min read | August 5, 2024

Top 5 customer support trends contact center leaders need to know

Customer support teams have the potential to create significant competitive advantages for... Read Now

9 min read | July 2, 2024

Boost productivity, achieve work-life balance: 6 tips for working from home

By Barbara Hooks | Employee Engagement Champion | KellyConnect Let’s face it: even though working... Read More

1 min read | March 8, 2024

Workforce solution reduces cost, expedites issue resolution for tech giant

The challenge: Optimize operational efficiency. One of the world's largest technology providers... Read Now

1 min read | March 6, 2024

South Africa-based agents reduce fraud below 1% for online marketplace

The challenge: Reduce the high rate of fraud in an online marketplace. Fraud moderation and... Read Now

2 min read | March 5, 2024

E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention

A Canada-based marketplace faced the challenge of transitioning from a brick-and-mortar to a hybrid... Read Now