News & Insights

7 min read | June 18, 2025

Contact center personalization: balancing the human touch with emerging technologies

KellyConnect explores the importance of personalization in customer service, and the benefits and drawbacks of using AI tools to drive personalization. Read Now

6 min read | May 16, 2025

Protecting your digital brand through content moderation and policy governance

Discover the advantages of having a content moderation team to monitor your digital presence, allowing you to protect your brand and your online community. Read More

3 min read | February 14, 2025

AI-first isn't enough: integrating AI thoughtfully in your contact center strategy

KellyConnect takes a thoughtful approach when integrating technology in contact center strategy. Find out why AI-first is not enough. Read More

2 min read | September 23, 2024

Comprehensive data security transforms IT & help desk operations

KellyConnect managed and reduced over 700 vulnerabilities to secure client data and establish a strong security posture. Learn more. Read Now

7 min read | September 6, 2024

Why South Africa is the competitive edge in contact center offshoring

Discover the benefits of offshoring contact center services to South Africa, from cost savings to a skilled workforce. Read More

7 min read | September 6, 2024

How contact centers are shaping the future of retail e-commerce: Ad moderation and fraud prevention

KellyConnect shares insight about how contact centers are shaping the future of retail e-commerce through ad moderation and fraud prevention. Learn more. Read More

8 min read | September 6, 2024

Nearshoring contact center services to Mexico: key advantages

Explore advantages of nearshoring your contact center services to Mexico. Learn more about the affordability, quality, and labor market accessibility. Read More

10 min read | August 5, 2024

Top 5 customer support trends contact center leaders need to know

From AI advancement to personalization, it's essential for contact center leaders to stay ahead of customer support trends. Learn the top 5 trends, now. Read More

9 min read | July 2, 2024

Boost productivity, achieve work-life balance: 6 tips for working from home

Working from home as a customer support agent? Here are 6 tips to help boost your productivity and work-life balance. Read More

1 min read | March 8, 2024

Workforce solution reduces cost, expedites issue resolution for tech giant

Find out how KellyConnect reduced cost and expedited issue resolution for a one of the world's leading technology provider. Case study. Read Now

1 min read | March 6, 2024

South Africa-based agents reduce fraud below 1% for online marketplace

KellyConnect partners with a UK-based online marketplace and implements a team of 35 South Africa-based agents to reduce online fraud below 1%. Case study. Read Now

2 min read | March 5, 2024

E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention

KellyConnect implements custom workforce solution for online marketplace expanding to 200 agents and improving CSAT from 89% to 98.5%. Case study. Read Now

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