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    2 min read | March 5, 2024

    E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention

    A Canada-based marketplace faced the challenge of transitioning from a brick-and-mortar to a hybrid e-commerce and classifieds giant. KellyConnect delivered a custom solution... Read More
    6 min read | January 28, 2023

    Cut the Spoke: The case for going full Work-At-Home-Agent (WAHA)

    As businesses work to find their new, post-Covid-vaccine ‘business as usual’, many brick and mortar call centers are adopting a hub-and-spoke talent distribution model. A... Read More
    2 min read | November 23, 2020

    The Future of Sourcing: 6 best practices for recruiting contact center talent remotely

    How KellyConnect® leads the industry with virtual call center solutions Read More
    1 min read | September 21, 2020

    Case study: Customized contact center solution for banking acquisition support

    The challenge A financial services and banking institution required a skilled team to assist with customer service and support during an acquisition of new customers and... Read More
    3 min read | June 22, 2020

    Implementing home agents for contact centers

    Managed home agent contact center improves service levels and reduces costs by outsourcing customer care services using a virtual workforce model. Read More