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6 min read
| January 28, 2023
Cut the Spoke: The case for going full Work-At-Home-Agent (WAHA)
As businesses work to find their new, post-Covid-vaccine ‘business as usual’, many brick and mortar call centers are adopting a hub-and-spoke talent distribution model. A...
2 min read
| November 23, 2020
The Future of Sourcing: 6 best practices for recruiting contact center talent remotely
How KellyConnect® leads the industry with virtual call center solutions
1 min read
| September 21, 2020
Case study: Customized contact center solution for banking acquisition support
The challenge A financial services and banking institution required a skilled team to assist with customer service and support during an acquisition of new customers and...
3 min read
| June 22, 2020
Implementing home agents for contact centers
Managed home agent contact center improves service levels and reduces costs by outsourcing customer care services using a virtual workforce model.
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